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Delivery & Refund Policy

Transparent, fair, and designed with your satisfaction in mind.

Delivery

  • Standard prints ship within 3–5 business days
  • Custom jobs depend on queue and complexity; we will confirm an ETA
  • Local pickup available upon request
  • Tracking information provided for all shipments

Refunds & Reprints

  • Report issues within 14 days of delivery with photos and order details
  • We reprint defects caused by print errors or shipping damage at no charge
  • Custom designs are non-refundable once printing has started
  • Full refunds available for unshipped orders upon request

Consumer Protection

Conform legislației românești, consumatorii au dreptul la informații corecte și la soluționarea alternativă a litigiilor.

Autoritatea Națională pentru Protecția Consumatorilor:
PROTECȚIA CONSUMATORILOR - A.N.P.C.

În cazul unor litigii de consum, consumatorii pot accesa platforma europeană de soluționare online a litigiilor:https://ec.europa.eu/consumers/odr/

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